What Our Customers Are Saying
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Jared Vinkler
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My husband and I just picked up our CFMoto quad and we couldn't be happier! Amber C. was so helpful! She answered every question and kept in contact with us throughout the whole process. Everything was quick and smooth! We will absolutely be returning for more toys soon!! Thanks Amber and the whole Niles Johnny K's Powersports team!!
Kelsey Schreiber -
Scott was excellent. He got to know me as a rider and my style to find the perfect Indian. Quality over a pricetag! Couldn't be happier
Cory Mild -
Great bunch of people salesman mark was very helpful and professional.
Gary Zarlingo -
The service department was fantastic! Harry made our Spyder look like new with the detailing he did. Thanks Harry for caring!
carriereed62 -
"Dustin in the service department was super helpful and very knowledgeable. he kept me up to date on the status of my Can Am repair. He was courteous and friendly. Thanks for the prompt repair and quick turnaround. This was my first trip to Johnny K's, but it won' t be my last"
Richard Gorby -
I was in the market to trade in my two bikes on a new Kawasaki. Scott worked with me to come to a good price on everything and let me take two different new bikes out on decently long test drives, and arranged to get the bike I wanted which was at their other store. Very helpful and friendly staff in parts and service too.
David B -
so far everyone has been wonderful. I just love my new ATV. The cable on my plow attachment did snap because I didn't know that I shouldn't raise the plow all the way. Someone came out to look at it within the hour. I was very impressed at their customer service! "
Betsy Crawford -
I have been very pleased with all aspects of my interactions with Johnny K's over the years. I have bought several ATV's, and both the salesman I worked with and some of the management are still there, which is rare in my experience with other dealerships. I have been very pleased with their service department. I have about a 14 year old sport bike, and the dealer I bought it from refuses to work on anything more than 10 years old on principal, but Johnny K's was willing to work on it and fixed it very quickly. Even though any service bill seems expensive, I have never felt like they were adding on extra work that wasn't necessary, they always call and ask what I would like done, and I often felt that they under billed in terms of hours spent. Overall I have to drive an hour from Cleveland to get to Niles, but the quality and results are second to none and well worth the effort and as long as they keep to this standard I will be a customer for life.
Adam Neff -
My husband and I were impressed with the sales staff, notably Amber, as well as Brian in the financial department. The team at Johnny K's Power sports of Niles works together seamlessly and made for a very smooth sales experience and transaction for us. We are pleased with our purchase, and would recommend to others. Looking forward to enjoying our new Kawasaki!
Leslie Rios -
Another great experience!!! Joe Rosario was such a huge help! Not just this visit but every visit! He's awesome!! We bought our son his first Stacyc bike and weren't sure about which size to get and he really went into detail about each bike and was very patient and answered all of our questions. Thanks Joe for all your help!!!
K Marie -
"Rob Dellinger was very knowledgeable about the 2018 Indian Roadmaster as well as some of its history which made me feel very comfortable with the purchase of it. And Brian made the financial portion as painless as possible as well as explaining their purchasing process and making certain I understood everything and had no questions regarding the purchase when my wife and I left. We were very pleased with this purchase."
Miles Maurer -
All I can say is wow! This Switch is amazing. Had it out last night and had a blast . A huge thank you to Amber Comanescu for helping us with our purchase. From keeping me informed on arrival dates, to going over every inch of the Switch, she was great.
Daniel Sposito -
Friendly, knowledgeable staff. Scott was great with his recommendations for my needs. Have to wait to pickup my specific unit due to supply issues everywhere, but transaction was smooth. Nice sized showroom with many choices! Overall great experience!
Scott S -
Sarah Brazil went out of her way to find me the part I needed. She had it shipped to her and ready for me to pick up the next day. Excellent service and communicating!
Justin Matheny -
Great experience! John Smolnik at the parts counter was extremely helpful and very easy to work with. I will be back! ~ Rob
Rob Schwartz -
So couple different things, not a single person created us or asked if we needed help finding anything when we walked in. The girl at the door just sat there and kept looking at us. When we finally found what we were looking for one of the nice ladys in the back, Sarah, came out to help us. She was so sweet! She helped my husband find a helmet and showed him everything to look for. She also helped him set up a rewards account. So thank you Sarah for being the only one there with the sense to greet and assist customers rather than sitting there looking at them and not helping. She made our experience very pleasant and we will be back. Hopefully well get to deal with her again
Emily Kaufman -
Very polite and professional staff. I purchased something without doing my homework first. They accepted my return with ease! Awesome store and merchandise.
Dafarus Dixon -
Amber was great. Very nice person. I didn't feel pressured and that is huge for me. She is very knowledgeable. Everyone that I talked to was awesome- super friendly staff. My paperwork went quick. Very good experience.
Wendi M -
Recently purchased a used Honda Goldwing from Scott Dolan from Johnny Ks Powersports. Scotts expertise, knowledge in sales and customer care made the transaction smooth and easy. Thanks Scott!
Kenneth MacMillan -
Kevin in parts was extremely helpful and outgoing. Helped me find all the right parts AND put a smile on my face. Made sure I got the best prices and the best stuff for my bike. Wouldn't look anywhere else for parts but Johnny K's!
Jay Never Sober -
Was at the Niles store over the weekend and ordered parts for my 2017 Roadmaster / Road Smith trike. Joe Rosario was very helpful in taking my order. Have been a Harley man for 20 years and made the switch to Indian. The dealership was nice and everyone was nice.
Mark Lynn -
John Smonik in parts is a solid and customer oriented focused individual. Very thorough, professional and accommodating individual. Thanks for all your help!
Rob Palowitz -
I ordered a 2022 Outlander which came in a few week s early. Amber was great and made the process easy. When I arrived to pick it up Brian made the paperwork process quick and easy. Amber went over the machine with me and she was thorough and made sure my questions were answered. Johnny Ks was not the closest Can Am dealer to me but I checked out a few others before making the purchase from them. I recommend purchasing one from Johnny Ks and ask for Amber.
Tim Cole -
Had a great experience at Johnny K's with the help of John Smolnik in parts. He made sure all the accessories I want for my slingshot got ordered and Garry in service was great too. Felt they both took extra care to explain everything to me.
Cathy Baumgard -
Had my cf600 picked up on a sat which is rare enough and the jk's driver Greg was an absolutely true pleasure to talk to and just a great guy
Jim Vokurka -
Left home with a side by side .. salespeople are very attentive and courteous pleasant location to walk into and will come again
Flo Jim -
Brian in finance is really cool. I just bought a new Can-am XMR turbo R. Love hitting Wellsville for the first time this season this weekend. Can't wait!
Jason Constantine -
A great place to buy anything to ride. Very helpful and knowledgeable staff throughout. Amber Comanescu was extremely informative and kind. Thanks again for the quick and prompt transaction!! A true pleasure doing business
Eric Stroy -
John S on the parts department was very helpful. Went out of his way to show me some new products 10 mins before they closed. Thanks.
Ryan Wilson -
"I waited 13 months for this boat, DAMN COVID and the fact that parts are scarce! Rob was great to deal with, always available for questions and answers. Brian was also very knowledgeable and helpful. Thanks guys!"
Joann -
I have a 2004 Victory Touring Cruiser. Called Rex at Johnny Ks in Niles, OH to get a front right turn signal because a socket and mounting post in the one I had, broke. As it turns out, due to Victory parts becoming more and more difficult to find, I was able to purchase the LAST one Polaris had in stock. When it arrived, I was stoked, at first. Then I realize, upon closer inspection, BOTH of the socket mounting posts in the new one were broken. My guess is, it happened while still in the Polaris stock. You can imagine my frustration knowing this is the last in stock or even available through Polaris. (Johnny Ks is the dealer, they arent Polaris). I called, spoke to Rex and after exhausting all possible solutions, he said I could return it or try and fix it myself. Well, I did fix it and Johnny Ks via Rex, gave me a HUGE clearance discount and the end result is, the light works exactly as it should. I highly recommend doing business with Johnny Ks in Niles, OH and working with Rex. Everyone there is awesome to work with. Next year when I get my new Indian, Im going to Niles, OH!!
M John Jones Majuso -
I had a fantastic experience dealing with both Mark in Sales and Austin in Service, 10/10 will be coming back to buy a bike from you guys!
Nathan G -
My service writer Austin was great he took car of all my needs and went above and beyond when helping me out with my service
Shlumpx -
Scott Dolan was awesome , he took the time needed to answer every question I had. Not only during the sale but he followed up as well ! Awesome job
Bill -
Great Service department to due business with. Have been handling all my service needs since purchasing the Slingshot from another dealer. Highly recommend them for all your service and part purchases.
marktranscon1 -
I'd suspect that it has to be a little ironic...or tough in something sales-based, when you work for company that sells multiple brands and / or category(s) of product, but this is an interesting review and callout of an exceptional staff member, Amber Comanescu, of the Niles (OH) location of theirs. My wife and I were recently in Florida and came across a Scarab (personal) jet boat watercraft in a local, power sport dealership*.It was actually THERE + available for purchase, seemingly perfect and perfectly configured, but unfortunately, would be way too BIG (re: total length of boat) to put onto our modest lake in OH. We had spoken to her about UTV's in past, and did not realize JK's was also the authorized re-seller of these branded boats in our region. (Note: Being from FL and via the Miami Vice days, we always thought of Scarab's as those massive and expensive offshore...go-fast, gold-wearing chain toys of the well-to-do = )Anyhow, spoke to Amber, and her particular location does NOT have ability to sell these directly, but she was BEYOND gracious and helpful and redirected us to their Cleveland location to speak to someone that could help us there.But it was not just a cold or impersonal handoff nor guidance to just "call them," / give us a number. She went WAY above and beyond and called up there personally, discussed our situation, so when the sales rep called us back...and YES...someone also -actually- called us back, but we were able to get right into a seamless conversation. Still some due diligence ahead before we lock in a sale (...which will likely come in Fall due to the all-to-familiar supply chain bubbles we are all trapped in), but honestly, was incredible sales and service.We appreciate your professionalism, Amber, and keep being exceptional in a workspace that is increasingly challenging for most businesses operating out there. This type of care is not taught or in a manual, and thanks for making a difference!!!
Bridget Bill Redeker -
Customer service is friendly and accurate , bike was picked up And worked on And back in 3 days.. The young man picked it up Was polite and did an awesome job. Hats off to get service!!!
Theresa -
Talking to Ron Johnson at the car show was very helpful and explained everything about the side by side and Indian bike
Darren C Horvath -
I only use Johnny Ks for my powersports needs. I live in the Cleveland area but travel down to Niles since I am most comfortable with the staff there. They are very helpful and make your experience one to remember. I pre ordered a 2022 Seadoo GTX which was delayed until September, Amber my sales person kept in good contact with updates each week. During my wait I had mentioned looking for an ATV. Amber immediately told me they had a 21 Canam with the plow ready to go! If your looking for a good deal, excellent customer service and an all around pleasant experience, choose Johnny Ks. They are the best in the business!The whole team at Johnny K's makes you feel welcome! From the time you walk in the door through the process. They answer all your questions and give you all the information needed to select the right vehicle. I originally went for a Seadoo GTX and ended up with both my GTX and a CanAm ATV. My sales person Amber knew I was on the look out for an ATV with a plow and let me know as soon as one was available on the floor! Brian in finance was extremely helpful through the whole financing process. He walked me through all of my options and helped make the best decision for my situation. I'm from the Cleveland area but will always drive to Johnny Ks in Niles for all of my powersports needs! If your ever in need of a new or used powersports vehicle visit Johnny Ks in niles and ask for Amber!
Chad Hughes -
Bought a Cfmoto Zforce 500 Trail. Was a hassle free experience. Salesman Dan Bond is easy to work with and he's knowledgeable. And the financing department is just as easy to work with. Going to get a Can-am Ryker 900 sport in a year or two and 1000% going back to this dealership and salesman to purchase it.
J Jay Clo -
Everything was perfect, start to finish. Josh was a big help and friendly. Told me my jetski gti would take 4 to 8 weeks. IT TOOK ONLY 3!!! Extremely satisfied with this company...Thanks to the whole crew at Johnny K's.
Gary Anderson -
Just bought a brand new Cforce 600 touring from these guys. My salesman Mark Franko and Brian in finance were great to deal with. Greatly appreciated that my salesman was not pushy to get sale. Would do business again
Robert Moore -
"The staff was super helpful,all salesmen helped out with any questions I had. They didnt try to up sell me anything and were very informative on all models and our wants. We are very pleased with customer service and sales!"
Jake Shaker -
Amber was very knowledgeable, pleasant and extremely helpful during our entire buying process. She took her time while explaining everything and answered every question we had. Highly recommend her and Johnny K's in Niles to anyone looking to buy a side by side.
Randall Sonntog -
"Great guy to deal with! goes out of his way to help in any way he can. Would recommend him to anyone! Thx again Johnny!"
Brian Mazzella -
Jake in service
Amber in sales
John in parts
Juliana in serviceAll top notch folks over at Johnny Ks in Niles, OhioLove my new maverick X3
And a big thanks and kudos to the above team !David Heuschkel.David Heuschkel -
Had an AWESOME experience! Purchased a can am defender limited. Dealt with Pat in sales, Dan the sales manager and Brian and was even greeted by Johnny K himself. Truly a humble guy. All great people to deal with and no pressure sales. Will definitely be back and HIGHLY recommend!Thanks
MikeNicole S -
John & Shane in parts, along with Amber in Sales and Corey in Service, among others in you Niles store who we interacted with were all informative and helpful. You have ensembled a quality team and I am confident in their expertise. They took their time in explaining our recent purchase of a Seadoo Switch and answered questions we had and extended the option of calling or visiting the store if we had any concerns in the future. I felt they were establishing a very good relationship. I didn't want just a sales transaction where I could get anywhere, but a reliable source that I can count on. thank you
Pp Madeja -
Just bought my second Indian from Jonny Ks.
Salesman Scott Dolan services you.. After the sale! If you need anything hell take care of it.
Josh in the service department does what it takes to make it right.
Great sales and service.. Ill but my next bike, or Slingshot there.Thanks, Al Pittsburgh, PaAlan Welle Jr
Michael was a great help in service. Unfortunately it took many months to get warranty work done, due to lack of parts, but Michael gave me multiple updates, sometimes weekly, about the progress that was being made. Excellent customer service!